Return Merchandise Authorisation
How do I return my order?
In the event that you are not satisfied with any purchase from Laser Levels Online, you may return unused goods within 90 days of receipt for a full refund. We regret that refunds cannot be made for equipment that shows any evidence of having been used. Return shipping costs can only be refunded, where we have sent the wrong goods in error.
Please follow the steps below to begin the process of returning your product. Upon receipt, we will then assess the product and if it is unused and within 90 days of receipt we will refund or replace as necessary.
Call us
If you have purchased a product from us and now plan to return it, please call us as initial issues or problems can often be resolved over the phone.
If the issue cannot be resolved over the phone, the product is unsuitable for your application or in the unlikely event the product is defective please move onto step 2.
Submit RMA Request
Click Here to fill out the the product returns form and generate your unique RMA (Return Merchandise Authorisation) product returns number.
Once submitted and printed, box up the product in all of it's original packaging and move onto step 3.
Post or Courier it back to us
Send the product(s) back to us via the Post office or your Courier. Upon receipt we will send you a Whatsapp message or email to to say it has arrived safely. After it has been inspected we will then advise accordingly.
What if my product does not have one of your "supplied by" labels?
Unfortunately our comprehensive Servicing, Repair and Calibration services are only available for products which were originally purchased from us.
If your product does not carry one of our "supplied by" labels you will need to contact your original supplier for Servicing and Repair. We will not Service or Repair any product which does not carry our "supplied by" label and you will be charged for the product to be returned.
To ensure you have access to all our Servicing, Repair and Calibration services as well as free telephone technical support and guidance for all your leveling requirements, please ensure you use Laser Levels Online for your next purchase.
Returns Policy
Returns Policy
If within the first 90 days, you are not satisfied or have changed your mind with any purchase, we will give you a full refund when it is returned to us in an unused condition, complete with all of the original packaging. We regret that refunds cannot be issued for equipment that shows any evidence of having been used and we are unable to refund the inbound delivery charge.
Click Here to fill out the product returns form and generate your unique RMA (Return Merchandise Authorisation) product returns number.
Incorrect product supplied
It is extremely unusual for our warehouse team to dispatch a product which was not ordered. However, if this occurs please contact our sales team on 08000 869 769 who will be able to advise the best way to resolve the issue.
Faulty or Damaged products
All of our products are checked and calibrated (where applicable), prior to dispatch.
If a product is faulty or becomes faulty through normal use, please contact our technical team on 08000 869 769. Sometimes, initial issues can be resolved over the phone.
If the issue cannot be resolved over the phone, you will be directed to complete an RMA return form. Click Here to fill out the product returns form and generate your unique RMA (Return Merchandise Authorisation) product returns number.
At our discretion, we will either: repair, replace or return the item to you (we return the item if we feel there is no manufacturing fault).
Warranty
Outlet Products either have a 1 or 2-year automatic warranty. Typically, accessories and ancillary products have a 1-year warranty and Laser Levels have a 2-year warranty. No registration is required and we will handle the claim on your behalf. Click Here to view the warranty information on each product.
Automatic Warranty Registration
All warranty registrations are automatically registered and activated at the time of purchase. No action is required on your behalf. In the unlikely event, you have an issue with your product, you simply need to contact us and we will then be able to assist further.
