When will it arrive?
3 to 5 working days
FREE
No minimum spend
Delivery by DPD is available on all products in England, Wales & the Scottish Lowlands, if the order is placed by 3:45pm Monday to Friday.
GPS tracked to your Door & 1-Hour delivery window.
3 to 5 working days
FREE
No minimum spend
Delivery by DPD is available on all products in Scottish Highlands & Islands, if the order is placed by 3:45pm Monday to Friday.
GPS tracked to your Door & 1-Hour delivery window.
3 to 5 working days
FREE
No minimum spend
Delivery by DPD is available on all products in the Isle Of Wight & Isle Of Man, if the order is placed by 3:45pm Monday to Friday.
GPS tracked to your Door & 1-Hour delivery window.
3 to 5 working days
FREE
No minimum spend
Delivery by DPD is available on all products in Northern Ireland, if the order is placed by 3:45pm Monday to Friday.
GPS tracked to your Door & 1-Hour delivery window.
3 to 5 working days
FREE
No minimum spend
Delivery by DPD is available on all products in the Channel Islands (Jersey & Guernsey), if the order is placed by 3:45pm Monday to Friday.
GPS tracked to your Door & 1-Hour delivery window.
International Delivery
UNAVAILABLE
We are not able to deliver Outlet products outside the UK and Channel Islands.
If the delivery location is outside the permitted delivery locations, the order will be cancelled and refunded.
Returns Policy
Not satisfied or changed your mind
If within the first 90 days, you are not satisfied or have changed your mind with any purchase, we will give you a full refund when it is returned to us in an unused condition, complete with all of the original packaging. We regret that refunds cannot be issued for equipment that shows any evidence of having been used and we are unable to refund the inbound delivery charge.
Click Here to fill out the product returns form and generate your unique RMA (Return Merchandise Authorisation) product returns number.
Incorrect product supplied
It is extremely unusual for our warehouse team to dispatch a product which was not ordered. However, if this occurs please contact our sales team on 08000 869 769 who will be able to advise the best way to resolve the issue.
Faulty or Damaged products
All of our products are checked and calibrated (where applicable), prior to dispatch.
If a product is faulty or becomes faulty through normal use, please contact our technical team on 08000 869 769. Sometimes, initial issues can be resolved over the phone.
If the issue cannot be resolved over the phone, you will be directed to complete an RMA return form. Click Here to fill out the product returns form and generate your unique RMA (Return Merchandise Authorisation) product returns number.
At our discretion, we will either: repair, replace or return the item to you (we return the item if we feel there is no manufacturing fault).
Warranty
Outlet Products either have a 1 or 2-year automatic warranty. Typically, accessories and ancillary products have a 1-year warranty and Laser Levels have a 2-year warranty. No registration is required and we will handle the claim on your behalf.
Automatic Warranty Registration
All warranty registrations are automatically registered and activated at the time of purchase. No action is required on your behalf. In the unlikely event, you have an issue with your product, you simply need to contact us and we will then be able to assist further.
