Find an Answer

On this page, you’ll find answers to the questions we get asked most often.

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Common Questions

When do I need to order by?

Where do you deliver to?

I am reselling it. Is there a discount?

Can you send me a pro-forma invoice?

What is your best price and is it in stock?

Placing Your Order

How can I order?

Do I have to order online?

Do I need an account with your company?

Is the product definitely in stock?

How do I cancel an order?

How do I change my order?

Do the Prices include VAT?

How do I know that you have received my order?

Can I have my order delivered to a different address?

How can I change the delivery date of an order?

Is it cheaper to order over the Internet?

Can I pay using PayPal over the phone?

Is it safe to send my debit/credit card details over the web?

When will my credit card be charged?

Do you provide a VAT Invoice?

Delivery

When do I need to order by?

When can I expect my order to arrive?

How much is delivery?

Can you deliver to a different address than my billing address?

Where do you deliver to?

Are faster and timed deliveries available?

Not going to be in?

Do I have to be in to sign for my delivery?

Missed a delivery and need to rearrange?

Returning a Product

How do I return an product?

I have received a faulty product / My product has become faulty?

How do i return an unwanted product?

I have a faulty product which is out of warranty.